Gladly

Deliver radically personal customer service

Gladly is a customer service platform that features every channel - from voice to SMS - natively built into a single UI, allowing agents to communicate seamlessly across all channels. Designed around customers and not tickets, Gladly is helping the world’s best retail brands increase loyalty by deepening connections between agents and customers.
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About Gladly

Gladly is a customer service platform that features every channel - from voice to SMS - natively built into a single UI, allowing agents to communicate seamlessly across all channels. Designed around customers and not tickets, Gladly is helping the world’s best retail brands increase loyalty by deepening connections between agents and customers.

At a glance

CATEGORIES

  • Customer Service
  • Help Desk

Use Cases

Integrate

Display customer, subscription and product details to help your Support Heroes answer any questions that customers may have regarding their subscription without having to leave Gladly.

Take Action

Enable your support team to be more efficient by allowing them to cancel, re-activate or refund subscriptions directly within Gladly.

Automate

Create rules to route messages to a specific inbox or prioritize customers based on the total number of subscriptions or active subscriptions a customer has in Recharge.

Integration Details

third_party

The powerful Gladly and Recharge integration enables brands to manage all subscription inquiries without ever having to leave Gladly.

Resources

link

Get Started with Gladly

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